Delete Your Account

Effective Date: October 9, 2026

DUO Telehealth patients can request that their account and the information tied to it be deleted. This page explains how to make that request, what we delete, and what we must keep.

How to request deletion

1. Email care@duotelehealth.com from the email address on your DUO Telehealth account.
2. Use the subject line Delete my DUO Telehealth account.
3. Include the full name on the account so we can match the request.
4. We will reply to confirm, then close the account. After it is closed, you will not be able to sign in.

Email a deletion request

You can also call (832) 403-3267 and ask to delete your account. We still confirm the request using the email address on the account.

What we delete

• Your sign-in email and password
• Profile details used for the account, including your name, phone number, date of birth, address, and profile photo
• Messages you sent to the care team through the app

What we keep

• Medical records, including visit notes, prescriptions, lab results, and intake details, for the period required by applicable federal and state law. After that period, we delete or de-identify them.
• Billing and payment records we must keep for tax, payment processing, or fraud prevention.
• Information we are required to keep to comply with a legal or regulatory request.

Closing the account does not immediately erase the medical record. Those records stay for the legally required retention period, then are deleted or de-identified.

This request closes the whole account. To review how DUO Telehealth handles information, see our Privacy Policy and HIPAA Notice of Privacy Practices.