DUO WellnessDUO Wellness

Privacy Policy

How we collect, use, and protect your information.

Effective Date: May 7, 2026
Last Updated: May 7, 2026

Welcome to Duo Telehealth (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, telehealth services, and related platforms.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information
  • Full name
  • Date of birth
  • Phone number
  • Email address
  • Mailing address
  • Government-issued identification (if required)
  • Insurance information (if applicable)
  • Payment and billing information
B. Health Information

As part of providing telehealth services, we may collect protected health information (“PHI”), including:

  • Medical history
  • Current symptoms and conditions
  • Medications
  • Allergies
  • Treatment plans
  • Lab results
  • Provider notes and communications
C. Technical Information

When you use our website or services, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Website interaction analytics

2. How We Use Your Information

We may use your information to:

  • Provide telehealth and healthcare services
  • Schedule appointments and communicate with patients
  • Maintain medical records
  • Process payments and billing
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Respond to inquiries and support requests
  • Send service-related communications

We do not sell your personal or medical information.

3. HIPAA Compliance

Duo Telehealth is committed to protecting your protected health information in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable privacy laws.

Your medical information is stored and processed using HIPAA-compliant systems and administrative safeguards designed to protect the confidentiality and security of your information.

4. Sharing of Information

We may share information with:

  • Licensed healthcare providers involved in your care
  • HIPAA-compliant technology vendors and service providers
  • Pharmacies related to prescription fulfillment
  • Laboratories or diagnostic providers
  • Payment processors
  • Legal or regulatory authorities when required by law

We only share information as reasonably necessary to operate our services, provide care, or comply with legal obligations.

5. Telehealth Services

Our services are provided through telehealth technologies and electronic communications. By using our services, you acknowledge that:

  • Telehealth services may involve electronic communication of your health information.
  • No system can guarantee absolute security.
  • You are responsible for maintaining the confidentiality of your own devices and login credentials.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Personalize user experience
  • Support advertising and analytics

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, misuse, or loss.

Despite our efforts, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request corrections to your information
  • Request restrictions on certain uses or disclosures
  • Request copies of medical records
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 unless permitted under applicable law and supervised by a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Duo Telehealth
Website: https://duotelehealth.com
Email: info@duotelehealth.com
Phone: (832) 403-3267